Supplements are consumable health products. For safety and hygiene reasons we cannot take them back or resell them once they have left us, so orders cannot be refunded or returned once they have been dispatched. Please check your order carefully before you pay.
Cancelling before dispatch
You can cancel an order at any time before it is dispatched. Message us on WhatsApp at +233 59 486 1877 with your order number and we will cancel it and refund the full amount to the card you paid with. Card refunds are processed through Paystack and usually appear on your statement within 5 – 10 working days, depending on your bank.
Damaged, wrong or missing items
If we made a mistake, we will put it right. Please check your parcel when it arrives and tell us within 48 hours of delivery if:
an item arrived damaged, leaking or with a broken seal;
you received a different product from the one you ordered; or
an item is missing from your parcel.
Send us a photo of the item and the packaging on WhatsApp together with your order number. We will send a replacement at no cost to you. Where a replacement is not available we will refund that item to your card.
What we cannot accept
Products that have been opened, used or partly used.
